Objective Category
Work Zone Management: Customer Satisfaction

The objectives in this category focus on improving customer satisfaction with work zone management in the region.

Associated Objectives and Performance Measures

Objective Performance Measure
Increase customer satisfaction with region's work zone management by X percent over Y years. Percentage of customers satisfied with region's work zone management practices.

Associated Planning Factors and Goals

Planning Factor Goal
D. Increase the accessibility and mobility of people and for freight; Achieve a significant reduction in congestion

Associated Service Packages

Service Package
MC06: Work Zone Management

Source

Planning for Operations Desk Reference


 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.