Objective

Increase customer satisfaction with the region's incident management by X percent over Y years.

Associated Performance Measures

Percentage of customers satisfied with region's incident management practices.

Service Packages that Support the Objective

PS01-Emergency Call-Taking and Dispatch
PS08-Roadway Service Patrols
PS15-Stolen Vehicle Recovery
TM08-Traffic Incident Management System

Associated Goals

Achieve a significant reduction in congestion
Improve the efficiency of the surface transportation system

Planning Factors

D. Increase the accessibility and mobility of people and for freight;
G. Promote efficient system management and operation;

Source

Planning for Operations Desk Reference



 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.