Objective Category
Emergency/Incident Management: Customer Satisfaction
The intent is to improve customer satisfaction with incident management in the region.
Associated Objectives and Performance Measures
Associated Planning Factors and Goals
| Planning Factor |
Goal |
| D. Increase the accessibility and mobility of people and for freight; |
Achieve a significant reduction in congestion |
| G. Promote efficient system management and operation; |
Improve the efficiency of the surface transportation system |
Associated Service Packages 
Source
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.
