Support Maintenance Personnel --> Support Maintenance Equipment:
support personnel equipment input

Definitions

support personnel equipment input (Information Flow): User input from support system maintenance personnel that supports querying, controlling, and configuring support system equipment.

Support Maintenance Personnel (Source Physical Object): 'Support Maintenance Personnel' represents technicians and IT personnel that support maintenance of information technology assets that support ITS.

Support Maintenance Equipment (Destination Physical Object): 'Support Maintenance Equipment' represents the equipment used by IT personnel and technicians to locally or remotely troubleshoot, initialize, reprogram, and test IT assets that support ITS operations. It also manages service activities for IT assets, accepting service requests and providing service status as maintenance activities and repairs are scheduled and performed. It may include a workstation, laptop, trouble-ticket or other maintenance tracking software, specialized diagnostics tools, or any other general purpose or specialized equipment that is interfaced remotely or locally to support maintenance, repair, and upgrade.

Included In

This Triple is in the following Service Packages:

This triple is associated with the following Functional Objects:

This Triple is described by the following Functional View Data Flows:

This Triple has the following triple relationships:

RelationshipSourceDestinationFlow
Interactive Support Maintenance Equipment Support Maintenance Personnel support equipment status presentation

Communication Solutions

No communications solutions identified.

Characteristics

None defined


Interoperability Description
Not Applicable Interoperability ratings don't apply per se to some types of interfaces like human interfaces. These interfaces may still benefit from associated standards (e.g., ergonomic and human factors standards for human interfaces), but the primary motive for these standards is not interoperability.

Security

Information Flow Security
  Confidentiality Integrity Availability
Rating Moderate Moderate High
Basis System support flows should have some protection from casual viewing, as otherwise imposters could gain illicit control over support equipment or the equipment managed by the support equipment. System support flows are the primary interface between support personnel and support equipment, and must present accurate data or inappropriate support actions may be taken. System support flows are the primary interface between support personnel and support equipment, and must present accurate data or inappropriate support actions may be taken.