Kind: Subsystem
Class: Support
Type: System
Support Maintenance Equipment
Overview
'Support Maintenance Equipment' represents the equipment used by IT personnel and technicians to locally or remotely troubleshoot, initialize, reprogram, and test IT assets that support ITS operations. It also manages service activities for IT assets, accepting service requests and providing service status as maintenance activities and repairs are scheduled and performed. It may include a workstation, laptop, trouble-ticket or other maintenance tracking software, specialized diagnostics tools, or any other general purpose or specialized equipment that is interfaced remotely or locally to support maintenance, repair, and upgrade.
This physical object is included in the following Service Packages:
Functionality
| Functional Object |
|---|
| SME IT Maintenance |
Triples
Security
This physical object has the following security levels for the associated service packages.
| Physical Object Security | ||||
|---|---|---|---|---|
| Security Class | Confidentiality | Integrity | Availability | Service Package |
| Class 5 | Moderate | High | High | Center Maintenance |
Interfaces Diagram
Standards
Currently, there are no standards associated with the physical object itself though the interfaces may have standards associated with them. For standards related to interfaces, see the specific information flow triple pages.