Objective

Decrease by X percent on an annual basis the number of complaints per 1,000 boarding passengers.

Associated Performance Measures

Complaint rate.

Service Packages that Support the Objective

PT15-Transit Stop Request
PT16-Route ID for the Visually Impaired

Associated Goals

Develop a transportation system that supports travel and tourism

Planning Factors

J. Enhance travel and tourism.

Source

Planning for Operations Desk Reference



 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.