Performance Measure

Complaint rate.

Associated Objectives

Decrease by X percent on an annual basis the number of complaints per 1,000 boarding passengers.

Service Packages that Support the Performance Measure

PT16-Route ID for the Visually Impaired

PT15-Transit Stop Request

Associated Goals

Develop a transportation system that supports travel and tourism

Planning Factors

J. Enhance travel and tourism.

Source

Planning for Operations Desk Reference